Current Vacancies

Job Title Pensions and Investments Team Leader

Responsible to Practice Manager

Responsible for (subordinates) Penson and Investments Administration Team

Salary £31,000 to £35,000 dep on exp

Location Leicestershire  (our Ref AL998)

About the role:

A fantastic opportunity for an experienced individual to join a highly reputable Financial Planning organisation.

Job Purpose:

To provide administrative support to the Managing Director and other advisers in addition to managing an administration team in order to ensure that customer service is of the highest standard and so that regulatory requirements are met.

Duties and Responsibilities:

·        Providing client and administrative support to the Managing Director and other advisers

·        Preparing the necessary paperwork for client meetings when required

·        Obtaining valuations from providers

·        Preparing and processing the relevant paperwork

·        To manage platform funds on an ongoing basis in order to meet customer requirements and to ensure customer satisfaction is maintained.

·        To continually maintain and develop technical, product and industry knowledge in order to keep pace with developments and change, in order to be able to work effectively.

·        Day to day management of the team, including performance reviews, workflow and training.

·        Continually focus on the delivery of excellent customer service to ensure that the Company is highly valued by clients.

·        Responsible for developing new processes and challenging existing ones to maximise efficiency and accuracy

·        Ensure team are fully compliant with procedures relating to risk, confidentiality and data security

·        Ensure all items received by the team are processed within the relevant Service Level Agreement (SLA) and turnaround times

·        Motivate and ensure the team are working collaboratively

·        Ensure excellent internal relationships are forged and maintained

·        The use of Intelligent Office, internal logs & ensuring client records are complete and up to date

·        Produce client KFI’s

·        Providing the management team with new business data and assisting accounts department with fee reconciliation when required

Qualifications, Knowledge and Experience

Essential:

• Knowledge and experience of using computers and a variety of general software packages
• Knowledge and understanding of the pensions and investment sector
• Excellent organisational skills
• Experience in a Team Leading, Senior or Supervisory role
• Excellent interpersonal and communication skills
• Ability to motivate and manage a team
• Ability to work well under pressure and to tight deadlines

Desirable

• CII Level 4 Diploma or higher but not essential
• Experience using Intelligent Office

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Paraplanner

Nottingham (AL997)
£Competitve
Nottingham - Full Time

My client is one of the largest law firm providers of independent financial advice in the East Midlands and their investment management team work with individuals to safeguard their financial future and their interests by helping them throughout their decision making processes.

An exciting opportunity has now arisen at their Nottingham office to work within their Paraplanning team; they are seeking an enthusiastic and motivated individual to join the team.

The role will involve working closely with their IFAs to deliver compliant financial advice to clients of the firm. This may involve conducting research, establishing client requirements, writing recommendation reports and managing the review service. In addition, the successful candidate will be willing to assist in all functions of the department, which may include administration, preparation of paperwork, customer queries and client facing tasks.

The successful candidate will have previous experience working as a Paraplanner in a professional environment and working towards level 4. Detailed knowledge of both corporate and private clients is required. You will be a team player, meticulous in your method of working and have excellent attention to detail and enjoy researching and analysing information. Exceptional customer service, telephone and interpersonal skills are also required along with IT proficiency.

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Mortgage Qualifier 

Leicestershire (our Ref AL996)

Salary starting of up to £18k basic with an OTE of up to £24k

Full-time, Permanent and includes weekend working

My client is one of the largest New Build Financial Services specialists in the UK, and they have fantastic opportunities for Mortgage Qualifiers which could lead to a Trainee Mortgage Adviser role.

The business is supported by a consistent flow of new business from National and Regional house builders across the country.

Due to continued success they are looking to recruit a team of Mortgage Qualifiers. In this team you will be given the training and knowledge to lay the foundation of useful skills and prepare yourself for your future as a potential Mortgage Adviser.

Your role will involve building strong relationships with clients, leading them through the house buying process, fact finding then researching the most suitable mortgage lenders for each client.

The ideal candidates:

Must have excellent customer service skills

Have a friendly yet professional telephone manner

Display precise attention to detail

Have a passion for sales and ideally have previous sales experience

Must work well under pressure and have good organisation skills

Excellent numeracy skills are a must

Having your CeMAP qualification is preferred but not essential. If you are currently studying for your CeMAP this would be an advantage

Driving licence preferred

In return for your hard work we offer:

• Industry leading training and support
• A structured professional development plan

Please note:  Your working week will be 37.5 hours per week and will involve weekend working.

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Paraplanner

Leicestershire (our ref AL995)

Salary £28,000 - £32,000 + benefits

My client is a very well established Independent Financial Advisory firm with impressive offices based in Leicestershire.  They now have an exciting new opportunity for a Paraplanner to join their existing team, in supporting their IFAs to provide exceptional customer service and comprehensive financial planning advice to their clients.

The role will be varied and will include:

·        Assisting consultants where needed in each stage of the advice process.

·        Analysing existing client holdings including contract features, fund and charges analysis

·        Creating compliant Suitability Reports

·        Preparing supporting research (e.g. cash flow models)

·        Preparing supporting documentation (compliance and application paperwork, illustrations etc)

·        Dealing with consultant and client technical queries

·        Maintaining clear and compliant client records

·        Carrying out other related duties when required

The Ideal Applicant:

·          Previous Paraplanning / Report Writing experience

·          CII Diploma Level 4 qualified or well on your way to completing this

·          Good understanding of Wealth Management

·          IT literate

·          Good communication skills

·          Able to work accurately and to deadlines

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Office Manager

Derbyshire (our ref AL993)

Salary to £28,000 plus discretionary bonus

My client is a professional Wealth Management organisation and they now have an exciting opportunity for an individual with experience in this industry to join their team as Office Manager, working closely with the Director.  The role will be varied and requires excellent organisational skills along with outstanding people skills.

Responsibilities

·        Human Resources :  managing team, holidays, contracts, recruitment, dealing with staff issues, holding regular 1-1 meetings, team meetings and quarterly reviews, end of year reviews, payrises, bonus etc

·        Office maintenance :  stationary monitoring and ordering, requesting maintenance to be completed when required, managing energy contracts, keep all office supplies stocked up with regular stocktake and purchases, deal with any issues promptly eg problems with IT / Phones etc

·        Compliance :  ensuring team remain compliant re data protection, check letters to ensure high quality, complete annual applications to renew various memberships eg Chartered status with CII, read updates and send out to team, complete training / attend webinars and feedback to team

·        Business performance :   monitoring income to business, monitoring pipeline, reviewing staff performance against targets, review quality scores

·        Administration :   preparing Introducer paperwork, action incoming emails (external and from team) and monitor and action incoming emails for Director

·        Occasional :   covering other roles during holidays / absence - assisting clients, answering calls, greeting clients, assisting with client events

·        Regular meetings with Director to give an overview of all of the above and to take on adhoc tasks that may come in, diary management for Director for non clients meetings

·        Finance :   process invoices, make payments, research and make large office purchases / find best prices for all office outgoings, review deals, process client sales / purchases

What skills and attributes we are looking for:

·        Excellent organisational skills

·        Experience in team management

·        Experience within the Wealth Management, Investments or Pensions industries

·        Excellent communication skills, both with clients and colleagues

·        IT literate

·        To present yourself in a smart and professional manner

·        An understanding of FCA Compliance requirements

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Mortgage Administrator

Bromsgrove (Our Ref AL992)

Salary to £25,000 + benefits

My client is well established and now has an exciting new opportunity for an experienced Mortgage Administrator to join their team.

The Role:

Mortgage Application Processing

·        Dealing with providers, lenders and clients for case progression and case placement

·        Dealing with solicitors and conveyancers regarding exchange/completion dates

·        Managing review dates for existing clients

·        Ensure all necessary documentation is held within the clients file, meeting FCAs rule and regulations

New Client input into Client Database

·        Update and maintain client details in Client Database

·        Check all Anti Money Laundering information is current

·        Ensure all disclosure documents are signed, dated and uploaded to database

·        Prepare & send-off authority letters and send to client for signature

·        Input details of existing mortgages and protection policies

Adviser/Client/Provider Requests

·        Obtain illustrations, application forms, Key Feature Documents and other relevant supporting documentation

·        Prepare suitability reports for adviser to check and amend where necessary

New Business Submission

·        Submit new life/general business to provider & enter details of case into Client Database

·        Track new business and current position, updating Adviser accordingly

Skills, Knowledge, Qualifications and Behaviours:

Primary

·        Minimum of one year in a Mortgage Administration role

·        Familiarity with mortgage, protection and GI research and sourcing software

·        CeMAP qualified an advantage but not essential (or equivalent)

·        Excellent understanding of the Mortgage application process

·        Excellent communication skills at all levels

·        Excellent telephone manner

·        Excellent team player

·        Proficient in IT skills and knowledge of industry software preferable

·        High level of word processing and spread-sheet knowledge

Personal Skills

·        Good planning and effective organisational skills

·        Honesty and integrity with a methodological approach to work

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Administrator   Regulatory Reporting

Fixed Term Contract 12 months (our Ref AL991)

Salary to £23,000 + benefits

Our client, a specialist pension provider in Leicester City Centre has a new 12 month fixed term opportunity for an individual who has outstanding excel spreadsheet skills to join their team.

The Role

In your role as an Administrator in the Regulatory Reporting team, you will be responsible for completing and submitting reports within specified timeframes and deadlines required by HMRC, the Pensions Regulator (TPR), Information Commissioner's Office (ICO), the Financial Conduct Authority (FCA) and internally within the Group. This will involve data collection and collation, reconciliation from various databases within the Group and liaising with people in other areas such as Operations. There is also the need to communicate with clients on some occasions of a technical nature related to this specific role.  Around 80% of day to day of the role is based on excel spreadsheets (pulling reports, collating data etc) therefore the candidate will need excel skills to a good level (ability to do vlookups etc).

 Key Accountabilities

·        Completing reports with set deadlines by regulatory bodies (HMRC, FCA, ICO etc.)

·        Ability to obtain information and data from internal and external sources.

·        Ability to build relationships with key stakeholders, both internal and external.

·        Be able to work as part of a team and independently.

·        Take ownership of day-to-day work.

·        Completing in house training and eLearning within required timeframe.

·        Ensuring service standards are met consistently and with accuracy.

 Who you are and the experience we are looking for

·        Ideally a minimum of one years experience in a comparable role with knowledge of HMRC, FCA reporting and experience in confidently communicating with regulatory bodies.

·        Around 80% of day to day of the role is based on excel spreadsheets (pulling reports, collating data etc) therefore the candidate will need excel skills to a good level (ability to do vlookups etc)

·        Exceptional accuracy and attention to detail.

·        Demonstrable skills following an organised, methodical and logical approach to reporting.

·        The ability to multi-task and work in a fast-paced environment to meet deadlines under pressure while maintaining accuracy and quality.

·        Exceptional written and oral communication skills.

·        The ability to be a responsible team member who works for the benefit of their team, the department and the Company.

·        Chartered Insurance Institute (CII) qualifications or studying towards an advantage but not essential.

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Administrator - SIPP Operations
Leicester (our ref AL990)
Salary to £25,000 plus excellent benefits

Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do?
My client is a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Their core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. They currently have £33bn Assets Under Management and are still growing.
 
The Role
In your role as Administrator, your primary focus will be to deliver exceptional service to SIPP pension clients across the full lifecycle.     
The scope of the role covers the support of both pension administration functions and usage of the back-office systems.            
Key to success will be your need to put the customer at the centre of everything that you do, your attention to detail, your desire to have end to end ownership, your focus on getting things right first time and your drive for continuous improvement.   
 
Key Accountabilities

• Providing exceptional service to all customers (advisers, clients and third parties)
• Responsibility for owning all work through to successful conclusion
• Demonstrating understanding of the customer outcome and relationship, assisting with the solution delivery and problem resolution, and work items across the SIPP lifecycle
• Ensuring company policy and procedures are adhered to at all times
• Ensuring all Key Performance Indicators are met
• Following the principles of First Touch Resolution for any client expression of dissatisfaction
• Committing to and demonstrating ongoing professional development to ensure the ability to deliver detailed support across technical pension administration functions, regulatory evolution, business proposition developments, and platform functionality developments
• Demonstrating a strong work ethic and adaptability to achieve daily work task targets
• Getting it right first time every time
• Building effective team relationships
• Continuous process improvement.

 
Who you are and the experience we are looking for

• Experience in financial services administration, preferably in a client facing role
• Strong client relationship skills
• A proactive and inquisitive nature with the ability to innovate and challenge in support of the business model we are operating
• CII Certificate in Financial Administration (desirable).

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Technical Specialist     Pensions Senior Review Team

Leicester (our Ref AL988)

Salary to £28,000 per annum

My client is an award winning organisation whose core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more.

What you will do

In this role you will work closely with the operational functions, specifically the Service Recovery and Senior Review functions, to ensure the company complies with HMRC and other requirements in the course of providing pension scheme administration services and meeting its duty of care obligations as a trustee. This role is responsible for ensuring the company operates exceptional process and controls, manages strong counterparty relationships (internal and external) and has responsibility for account managing death benefits and Pensions Sharing Orders through to payment/completion.

 Key Accountabilities

·                    Building effective relationships with internal and external clients.

·                    Knowledge, interpretation and understanding of HMRC and relevant legislation, regulations and guidance

·                    Maintaining understanding of governing legislation within the team and wider business

·                    Working with the operational management team to identify and delivery training where required

·                    Account management of death benefit and divorce cases

·                    Maintaining records for death and divorce cases and owning reporting from the database

·                    Focus on Trustee roles and responsibilities

·                    Understanding of AML regulations

·                    Remedial project work and forensic reviews

·                    Maintaining and demonstrating knowledge of Trust Deed and Rules

·                    Driving continuous process improvement in operations processing to ensure quality of delivery and risk controls are maintained within the most efficient processes available.

Who you are and the experience we are looking for

·        At least 3 years' comparable experience in a complex regulated environment, ideally in SIPP and SSAS administration

·        Graduate calibre

·        Exceptionally proactive, with the ability to innovate and challenge in support of the business model we are operating

·        Full understanding of HMRC requirements

·        Knowledge of Pensions Tax Manual

·        Exceptional judgment and communication skills

·        Solid risk and controls awareness

·        Clear communications skills

·        Professional qualifications including CF1, CF2, CF4 and FA2 desirable but not essential.

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applicants within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Risk and T & C Officer

Nottinghamshire (our ref AL986)

Salary c£35,000 + benefits

My client, an established Wealth Management organisation has an opportunity for an experienced Risk and T & C Officer to join their team.

Key Responsibilities and Accountabilities:

Risk

• Responsible for the completion of the Compliance Monitoring Program, including staff performance records
• Maintain the accuracy of company risk registers and records
• Review and embed through coaching, company risk procedures
• Support with client complaints, company breaches and access requests
• Produce monthly risk MI
• Update the annual MLRO and Compliance Report
• Respond to the regulator when required
• Become a subject matter expert in key risk areas such as SM&CR, GDPR, AML, MifiD and Product Governance
• Review policies, systems, processes and effectiveness of systems and controls
• Co-ordinate the PII data prior to renewal
• Undertake thematic reviews of risk based upon responses to MI and business need
• Keep abreast of industry changes and regulation

T&C

• Ensure all record keeping is up to date for the business
• Produce MI highlighting trends for the Financial Planners
• Supervise the Financial Planning team by performing 1:1s and creating Training and Development Plans
• Update and maintain the T&C schemes and necessary documents
• Work with Head of Advice and Risk to recommend necessary actions
• Conduct thematic checks to help embed any process or change.
• Coordinate and manage the recruitment process for other hiring managers
• Welcome all joiners to the company by overseeing and coordinating their inductions
• Ensure all leaver and joiner processes and records are accurate, coordinating their journeys

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.