Current Vacancies

Administrator - SIPP Operations
Leicester (our ref AL990)
Salary to £25,000 plus excellent benefits

Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do?
My client is a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Their core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. They currently have £33bn Assets Under Management and are still growing.
 
The Role
In your role as Administrator, your primary focus will be to deliver exceptional service to SIPP pension clients across the full lifecycle.     
The scope of the role covers the support of both pension administration functions and usage of the back-office systems.            
Key to success will be your need to put the customer at the centre of everything that you do, your attention to detail, your desire to have end to end ownership, your focus on getting things right first time and your drive for continuous improvement.   
 
Key Accountabilities

• Providing exceptional service to all customers (advisers, clients and third parties)
• Responsibility for owning all work through to successful conclusion
• Demonstrating understanding of the customer outcome and relationship, assisting with the solution delivery and problem resolution, and work items across the SIPP lifecycle
• Ensuring company policy and procedures are adhered to at all times
• Ensuring all Key Performance Indicators are met
• Following the principles of First Touch Resolution for any client expression of dissatisfaction
• Committing to and demonstrating ongoing professional development to ensure the ability to deliver detailed support across technical pension administration functions, regulatory evolution, business proposition developments, and platform functionality developments
• Demonstrating a strong work ethic and adaptability to achieve daily work task targets
• Getting it right first time every time
• Building effective team relationships
• Continuous process improvement.

 
Who you are and the experience we are looking for

• Experience in financial services administration, preferably in a client facing role
• Strong client relationship skills
• A proactive and inquisitive nature with the ability to innovate and challenge in support of the business model we are operating
• CII Certificate in Financial Administration (desirable).

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Investments Executive

Leicester City Centre (AL989)   Minimum 3 month contract

Salary to £22,000 plus excellent benefits

My client is a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of their stakeholders. Their core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. They currently have £33bn Assets Under Management and are still growing.

What you will do

In your role as Investment Executive, you will be responsible for working as part of the specialist Investment team in what is a critical part of the Companys operations function.

You will be responsible for demonstrating an exceptional breadth of understanding of investment types to manage the investments behind each of their schemes.

Key Accountabilities

• Ensure all client records are accurate and correct detailing all assets held and removing those no longer active for both on and off platform clients, including evidence held on file for those assets removed.  This will include raising and stopping fees where appropriate.
• Locating and recording all assets not held physically by the company as custodian and ensure that bi-annually the location of the physical assets are confirmed and recorded.  This will also include raising the correct HMTL fee for custodianship.
• Proactively liaising with the Group ensuring there is a unified in approach to classification of investments and when advised, closing off those investments that have failed or are suspended.
• Unlisted share valuation: interpreting and applying the correct valuation to the asset as and when received; ascertaining the trading status of the relevant entity.
• Illiquid non-traditional asset valuation: recognising relevant asset class and understand the frequency and structure of valuation to be obtained and applied; updating all relevant systems to reflect valuation.

Who you are and the experience the client is looking for

• Ideally a minimum of two years experience in a comparable role with experience of dealing with clients via telephone, letter and email
• Investment knowledge and investment taxation: detailed understanding of all types of investment permitted under HMRC rules and how they apply to our entire SIPP environment including an ability to understand and interpret all types of investment valuation and support the Regulatory Reporting Team with investment tax reclaims and reconciliation.
• Exceptional accuracy and attention to detail
• Reasonable knowledge of regulated investments of all kinds, unregulated investments, unlisted shares, in-specie transfers, third party loans and non-standard borrowing
• Ideally, experience across a range of scheme types (i.e. SIPP, SSAS, DB, DC).
• A very good awareness and experience of counterparty investment service providers
• A proven ability to work at pace in an environment of complexity and time based pressure, retaining high levels of accuracy and control throughout
• Professional qualifications including CF1, FA2 and R02 (CII) or be willing to study towards obtaining the required qualifications

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Technical Specialist     Pensions Senior Review Team

Leicester (our Ref AL988)

Salary to £28,000 per annum

My client is an award winning organisation whose core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more.

What you will do

In this role you will work closely with the operational functions, specifically the Service Recovery and Senior Review functions, to ensure the company complies with HMRC and other requirements in the course of providing pension scheme administration services and meeting its duty of care obligations as a trustee. This role is responsible for ensuring the company operates exceptional process and controls, manages strong counterparty relationships (internal and external) and has responsibility for account managing death benefits and Pensions Sharing Orders through to payment/completion.

 Key Accountabilities

·                    Building effective relationships with internal and external clients.

·                    Knowledge, interpretation and understanding of HMRC and relevant legislation, regulations and guidance

·                    Maintaining understanding of governing legislation within the team and wider business

·                    Working with the operational management team to identify and delivery training where required

·                    Account management of death benefit and divorce cases

·                    Maintaining records for death and divorce cases and owning reporting from the database

·                    Focus on Trustee roles and responsibilities

·                    Understanding of AML regulations

·                    Remedial project work and forensic reviews

·                    Maintaining and demonstrating knowledge of Trust Deed and Rules

·                    Driving continuous process improvement in operations processing to ensure quality of delivery and risk controls are maintained within the most efficient processes available.

Who you are and the experience we are looking for

·        At least 3 years' comparable experience in a complex regulated environment, ideally in SIPP and SSAS administration

·        Graduate calibre

·        Exceptionally proactive, with the ability to innovate and challenge in support of the business model we are operating

·        Full understanding of HMRC requirements

·        Knowledge of Pensions Tax Manual

·        Exceptional judgment and communication skills

·        Solid risk and controls awareness

·        Clear communications skills

·        Professional qualifications including CF1, CF2, CF4 and FA2 desirable but not essential.

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applicants within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Senior Financial Services Administrator

West Bridgford (Our Ref AL987)

Salary to £26,000 pa + generous benefits inc. annual bonus, pension, DIS

Our client, a prestigious IFA in West Bridgford, has an exciting new opportunity for an experienced Wealth Management / IFA Administrator to join their team of highly motivated individuals and provide business support to a Senior Director.

Responsibilities

·        To compile advanced suitability reports from structured templates

·        Preparing research, agendas and paperwork for client review meetings

·        Being responsible for following process and procedures for both yourself and the Director

·        To act as a liaison point for clients and providers

·        To maintain and update client information, preferably within Xplan and AWS Morningstar

·        To assist the Managing Director and Practice Manager with operational projects where requested

Personal Skills and qualities required

·        Organised

·        Pro-active and able to multi-task

·        Numerate with good analytical skills

·        Excellent standard of written & verbal communication

·        Professional and positive attitude

·        Strong interpersonal skills

Qualifications/knowledge/experience required

·        Good working knowledge of Microsoft Office & Outlook

·        Knowledge of XPLAN Software and AWS Morningstar would be an advantage

·        Have at least 5 years plus relevant experience, within a senior administrative role in Financial Services / Wealth Management

·        Experience within financial report writing

·        Professional / CII qualifications are an advantage

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Risk and T & C Officer

Nottinghamshire (our ref AL986)

Salary c£35,000 + benefits

My client, an established Wealth Management organisation has an opportunity for an experienced Risk and T & C Officer to join their team.

Key Responsibilities and Accountabilities:

Risk

• Responsible for the completion of the Compliance Monitoring Program, including staff performance records
• Maintain the accuracy of company risk registers and records
• Review and embed through coaching, company risk procedures
• Support with client complaints, company breaches and access requests
• Produce monthly risk MI
• Update the annual MLRO and Compliance Report
• Respond to the regulator when required
• Become a subject matter expert in key risk areas such as SM&CR, GDPR, AML, MifiD and Product Governance
• Review policies, systems, processes and effectiveness of systems and controls
• Co-ordinate the PII data prior to renewal
• Undertake thematic reviews of risk based upon responses to MI and business need
• Keep abreast of industry changes and regulation

T&C

• Ensure all record keeping is up to date for the business
• Produce MI highlighting trends for the Financial Planners
• Supervise the Financial Planning team by performing 1:1s and creating Training and Development Plans
• Update and maintain the T&C schemes and necessary documents
• Work with Head of Advice and Risk to recommend necessary actions
• Conduct thematic checks to help embed any process or change.
• Coordinate and manage the recruitment process for other hiring managers
• Welcome all joiners to the company by overseeing and coordinating their inductions
• Ensure all leaver and joiner processes and records are accurate, coordinating their journeys

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Data Quality Specialist

Warwickshire (our Ref AL984)

Salary c£32,000 dep on experience + generous benefits

Our client is the leading supplier of SIPP and SSAS administration technology. The UKs leading insurers, banks, wealth managers, platforms and actuaries rely on their proven technology, exceptional service and understanding of the retirement market.  Due to continuing growth throughout 2020 and beyond, they have an exciting new opportunity for an analytical individual with pensions knowledge combined with data migration and data cleansing experience to join their team.

The Role:

·        Responsible for processing data through the migration process, producing and analysing an exceptions report covering data anomalies and highlighting potential code defects to the development team.

·        Responsible for supporting clients through the data remediation phase of their migration journey, guiding them through data cleansing, and checking the quality and integrity of their data to ensure a smooth transition  

·        The role will also play an integral part in developing services in partnership with third parties, seizing the opportunity to refine and automate processes and deliver more value, faster, to their clients.

·        As part of the broader Professional Services team this role also offers exciting opportunities to work on other relevant Consultancy assignments.

Person Profile:

·        Analytical with a keen eye for detail.

·        Strong organisational and time management skills.

·        Confident communicator, able to deal with individuals from different areas of the business as well as external clients.

·        Positive attitude and a strong work ethic.

Core Skills Required:

·        Analytical & problem solving nature with attention to detail

·        Able to work under pressure

·        Organisation & time management skills

·        Able to work independently as well as part of a team

·        Ability to maintain records and report MI to Line Manager

·        Financial services experience, specifically in pensions (ideally but not essentially in SSAS and SIPP)

·        Data migration and data cleansing / remediation experience

·        Microsoft SQL server knowledge

·        Microsoft Office and SharePoint

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Administrator    Pensions Operations Control

Leicester (our ref AL983)

Salary up to £25,000 pa dep on exp + benefits

Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do?

My client is a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of their stakeholders. Their core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. They currently have £33bn Assets Under Management and are still growing.

The Role

In your role as Administrator your primary focus will be ensuring that the Company complies with HMRC and other requirements in the course of providing pension scheme administration services and meeting its duty of care obligations as a trustee.     

The scope of the role covers the support of both pension administration functions and in particular the usage, management and reconciliation of the back-office systems.     

Key to success will be your attention to detail, your analytical and problem-solving skills, your focus on getting things right first time and your drive for continuous improvement.          

Key Accountabilities

·        Responsible for ensuring unmatched deposits/withdrawals on FNZ V8 are reviewed and matched daily, communicated to administration teams and are monitored/controlled ongoing

·        Responsible for ensuring unmatched deposits/withdrawals on Delta are reviewed and matched daily, communicated to administration teams and are monitored/controlled ongoing

·        Dealing with any reconciliation errors and correcting so all systems are accurate

·        Checking all sale orders on FNZ V8 are matched before deadline

·        Monitoring of the HMTL rec

·        RAS report anomalies reviewed and returned before submission

·        Review/authorise MCA's on FNZ V8

·        Involvement and ownership in raising issues directly with FNZ V8 to ensure that for any issues identified we know the route cause and agree the fix needed to platform to ensure this is resolved, and communicated to administration teams

·        Responsible for the payroll processes across all ESL back office systems

·        Ownership of HAdmin Dashboard related tasks to be reviewed and resolved or communicated to administration teams where applicable

·        Reconciliation of the Enhanced daily interest report

·        Ownership of the Cash Forecasting function writing to members with insufficient funds

·        Daily bank files downloaded

·        Responsible for owning and running the batch processes on Delta (contribution, RAS, Pension Payment, Payroll, Lease and invoice.

Who you are and the experience we are looking for

·        Comparable experience in a regulated pensions environment, ideally administering SIPP or involvement in reconciliations/operations control

·        Strong interpersonal and communication skills

·        A proactive and inquisitive nature with the ability to innovate and challenge in support of the business model we are operating.

·        Organised and self-driven with ability to adapt to fast changing environment

·        CII Certificate in Financial Administration (desirable).

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Pension Administrator SIPP Operations

Leicester (our ref AL982)

Salary to £25,000 per annum dep on experience + benefits

Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do?

My client is a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of their stakeholders. Their core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. They currently have £33bn Assets Under Management and are still growing.

The Role

In your role as Administrator, your primary focus will be to deliver exceptional service to SIPP pension clients across the full lifecycle.        

The scope of the role covers the support of both pension administration functions and usage of the back-office systems.

Key to success will be your need to put the customer at the centre of everything that you do, your attention to detail, your desire to have end to end ownership, your focus on getting things right first time and your drive for continuous improvement.          

 Key Accountabilities

·        Providing exceptional service to all customers (advisers, clients and third parties)

·        Responsibility for owning all work through to successful conclusion

·        Demonstrating understanding of the customer outcome and relationship, assisting with the solution delivery and problem resolution, and work items across the SIPP lifecycle

·        Ensuring company policy and procedures are adhered to at all times

·        Ensuring all Key Performance Indicators are met

·        Following the principles of First Touch Resolution for any client expression of dissatisfaction

·        Committing to and demonstrating ongoing professional development to ensure the ability to deliver detailed support across technical pension administration functions, regulatory evolution, business proposition developments, and platform functionality developments

·        Demonstrating a strong work ethic and adaptability to achieve daily work task targets

·        Getting it right first time every time

·        Building effective team relationships

·        Continuous process improvement.

Who you are and the experience we are looking for 

·        Experience in financial services administration, preferably in a client facing role

·        Strong client relationship skills

·        A proactive and inquisitive nature with the ability to innovate and challenge in support of the business model we are operating

·        CII Certificate in Financial Administration (desirable).

If this role is of interest, please apply with an up to date CV. We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website

Investments Administrator

Leicester City Centre (AL976)

Salary to £22,000 plus excellent benefits

My client is a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of their stakeholders.  Their core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. They currently have £33bn Assets Under Management and are still growing.

What you will do

In your role as Investment Administrator, you will be responsible for working as part of the specialist Investment team in what is a critical part of the Companys operations function.

You will be responsible for demonstrating an exceptional breadth of understanding of investment types to manage the investments behind each of their schemes.

 Key Accountabilities

·        Operating the specialist investment processes as instructed by clients, across a wide range of scheme and investment types

·        Interacting directly with a range of investment counterparties as required by the scheme action

·        Ensuring that the Company delivers exceptional control of each investment activity, in line with agreed scheme principles and their control environment

·        Managing and maintaining all data, and retaining documentation pertaining to investment transactions of any kind

Who you are and the experience the client is looking for

·        Ideally a minimum of two years experience in a comparable role with experience of dealing with clients via telephone, letter and email

·        Exceptional accuracy and attention to detail

·        Reasonable knowledge of regulated investments of all kinds, unregulated investments, unlisted shares, in-specie transfers, third party loans and non-standard borrowing

·        Ideally, experience across a range of scheme types (i.e. SIPP, SSAS, DB, DC).

·        A very good awareness and experience of counterparty investment service providers

·        A proven ability to work at pace in an environment of complexity and time-based pressure, retaining high levels of accuracy and control throughout

·        Professional qualifications including CF1, FA2 and R02 (CII) or be willing to study towards obtaining the required qualifications.

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Technical Specialist - Pensions

Leicester (our Ref AL974)

Salary to £35,000 per annum + excellent benefits

My client is an award winning organisation whose core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more.

What you will do

In your role as a Technical Specialist, you will be responsible for working closely with the operational functions as a member of the Service Recovery Team to ensure the company complies with the FCA complaints handling rules and the legal requirements governing the provision of pension scheme administration services, whilst meeting its obligations as a pension scheme trustee and administrator.

This role is responsible for ensuring the company operates exceptional process and controls and manages strong counterparty relationships (internal and external).

 Key Accountabilities

·        Ownership of service recovery case management through skills and activities such as scheme deconstruction, file reconstruction, data mining and investigation, forensic assessment, document analysis in order to prepare overviews, reports and recommendations. Personal ownership, control and management of situations, cases and thematic matters

·        Provide written responses that are clear, articulate and straight-forward; with accurate overviews of the complaint(s) and reasoning behind the response

·        Ensure all processes are followed, using standard frameworks and templates, subject to risk and compliance oversight

·        Calculation/evaluation of loss: decide and apply correct interest calculation, assess maximum potential commercial liability for the firm

·        Measure and refine redress process and calculations. Research and benchmark against ongoing POS / FOS decisions to ensure firm policy and approach aligned with the regulators

·        Recognition of any litigation issues, case analytics, research, document preparation, PI preparation, witness statement preparation, internal reports, relationship and contract management, internal cohesion and team working with other departments specifically with Risk and Compliance

·        Assess whether conduct risk is embedded and the firm is consistently delivering fair outcomes to consumers. Precedent case handling, including identification and assessment of case themes, recommendations for improvement

·        Proactively managing relationships and expectations with our clients, both Financial Advisers and members

·        Updating knowledge and understanding of HMRC and relevant legislation, regulations and guidance.

·        Broker solutions and demonstrate soft service recovery skills to retain customers

·        Create and capture MI, data analysis (trends/themes/risks), process intervention and improvement.

·        Develop recommendations underpinned by robust data analytics and MI for continuous improvement of the firm's risk management

·        Build effective relationships with internal and external clients

·        Carry out remedial project work on cases requiring technical expertise

·        Gain, maintain and demonstrate knowledge of our various Trust Deed and Rules.

Who you are and the experience we are looking for

·        Exceptionally proactive, with the ability to innovate and challenge in support of the business model we are operating

·        Understanding of HMRC requirements, rules, manuals and guidelines relating to SIPP/SSAS, ISAs and / or GIAs

·        Understanding of trust-based pension schemes and trustee duties

·        A good understanding of compliance requirements for SIPP/SSAS, ISAs and/or GIAs and /or Platform Servicing

·        Good understanding of DPA and DSAR legislation

·        An understanding of legal documentation relating to SIPP / SSAS, ISAs and/or GIAs and / or Platform Servicing

·        Exceptional judgment and communication skills

·        Solid risk and controls awareness

·        Clear and proven oral and written communications skills

·        Professional qualifications including CII CF1, CF2, CF4 and FA2 or equivalent or an interest to study towards

·        At least five years comparable experience in a regulated financial services company/complex regulated environment, ideally in SIPP and SSAS administration or ISAs or GIAs or Platform Servicing

·        Experience must be in at least one of the following for a minimum of 2 years: service recovery/complaints handling/trustee technical support/complex case management (problem solving)/specialist technical support/SME - such as investments, drawdown, SSAS, ISAs, GIAs and Platform Servicing.

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.