Current Vacancies

Senior Wealth Management Administrator

Nottingham (our Ref AL873)

Salary £19,000 to £29,000 depending on experience plus benefits

My client is a successful Wealth Management Organisation based in prestigious offices in Nottingham dealing with Investments, Pensions and Mortgages.  Due to continued growth, they now have an exciting new opportunity for an experienced Wealth Management Administrator to join their team.

The role will be varied and will include:

·        Maintaining effective diary system to ensure clients are offered review meetings at the appropriate time.

·        Contacting clients to book review meetings

·        Preparing meeting packs for Advisers including valuations and all other relevant documents

·        Ensuring that client meeting notes are recorded on the system

·        Constructing appropriate post meeting letters for issue to clients

·        Meeting and Greeting Advisers clients’ when meetings are held onsite.

·        Updating online systems

·        Sending off any Letters of Authority bought back from client meetings 

·        Processing change of address requests, updating systems and notifying the administration centres.

·        Updating systems and administration departments of any Death notifications following the Death Process.

·        Making adviser aware of documentation received in relation to their clients and providing general support as required.

·        Acting as a point of contact for clients and deal with routine issues/queries.

·        Client celebration cards and sympathy cards to be arranged as necessary and sent to clients.

·        Stationery stocks to be maintained ensuring all documentation is current

·        Completion of "Confirmation Withdrawal and Rebalance Letters” and "Confirmation Fund Switch Letters”

·        Submission of New Business

·        Preparation of  Sign Up meeting packs for Advisers

If this role is of interest and you have previously worked with a wealth management environment, then please apply with an up to date CV.  We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Our full Privacy Notice can be found on our website.

Senior Product Support Specialist

Pensions IT - SIPP & SSAS

Nuneaton, Warwickshire (Our Ref AL872)

Salary to £32,000 pa

Exciting new opportunities have arisen within this expanding and forward thinking specialist IT System Support provider for the pensions industry.  Working within a team of dedicated and ambitious individuals, your role will involve:

·      Providing excellent customer service to system users.

·      Answering technical queries

·      Acting on client feedback and forwarding on requests to the Development Team

·      Managing the expectations of users

·      Arranging system upgrades with users

·      Carry out client upgrades and induction training for new clients, both on and off site

·      Update internal systems post upgrade

·        Addition of user licenses & modules upon request

·        Testing new & existing system functionality

·        Documenting processes and testing results

·        Providing feedback to Product and Development team on product quality to ensure that applications are fit for purpose

·        Preparing data for testing

·        Collaborate on creation of test plans

·        Remote training (webinars & e-learning)

·        Preparing data for training

·        Preparing documentation for training

·        Updating training records

·        Remote demonstration sessions

·        Mentoring Apprentice Product Specialist

What you will need:

·        Knowledge of the pensions industry, ideally SSAS and SIPP

·        Confidence in dealing with specialist industry IT systems

·        Excellent customer service skills

·        Outstanding communication skills

·        A desire for continuous personal development

·        The ability to work accurately whilst meeting deadlines

If this role is of interest and you have worked within pensions, financial services and / or the IT industry, then please apply with an up to date CV or call Angela Liscombe at North Oak Recruitment for a confidential discussion.

We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Our full Privacy Notice can be found on our website. 

IFA Administrator

Part time   21 hours per week across 3 days

Nottingham (our ref AL871)

Remuneration - £12.50 per hour

My client is an established Independent Financial Advisory company, offering clients the full range of wealth management and specialist retirement advice.  They have an exciting new opportunity for an individual who has previous experience working within an IFA environment to join their small team based centrally in Nottingham.

The role involves providing a full administration service to 2 IFAs, to include:

New business processing, and chasing through to completion

Managing and updating tasks on back-office system

Chasing fees

Processing Letters of authority

Chasing providers for outstanding information

Answering the telephone

Dealing with incoming post

Scanning and saving documents to back-office system

Client and Provider liaison

Client research and preparation for adviser meetings with clients

The ideal person for the role:

IFA administration experience 

Experience of using industry back-office systems, ideally Intelligent Office

Experience of using Platforms/Wraps

Knowledge of Pensions and Investments

Basic compliance knowledge and understanding of what makes a compliant file

Excellent organisational and prioritising skills

Excellent written and spoken communication skills

Good computer literacy and typing skills

Comfortable following prescribed processes

Able to work alone using own initiative

Industry qualifications will be an advantage, but are not essential

If this role is of interest, please apply with an up to date CV or call Angela Liscombe at North Oak recruitment for a confidential discussion.  We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Our full Privacy Notice can be found on our website.

Senior SSAS Pension Administrator  (AL870)

South Leicestershire (home or office based)

Salary £ attractive and commensurate with experience + benefits

A senior SSAS Pension Administrator is required due to organic expansion at this boutique SSAS provider. The successful candidate will be very experienced administering SSAS pensions and will be required to deliver excellent customer service.

The position includes provision of a wide range of administration services for a large portfolio of SSAS schemes. All aspects of SSAS administration will be dealt with, including the setting-up of new arrangements and the transfer in of existing ones.

In addition to a high level of SSAS knowledge & experience, GCSE or equivalent at Grade C or above (including Maths and English Language) is required. Industry qualifications are essential. Excellent communication skills are paramount. Good attention to detail and the ability to work under pressure and balance a very busy workload is a pre-requisite.

Salary will be very competitive and commensurate with experience. In addition 25 days holiday pa and company pension contributions form part of this attractive package.  Flexibility on terms of office or home based working is available, and can encompass a mix of the two if required.

If this role is of interest, please apply in confidence with an up to date CV to Angela Liscombe at North Oak Recruitment.

We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Our full Privacy Notice can be found on our website.

Investment Management Projects Administrator

£competitive plus benefits

Nottingham Full Time

Permanent (our ref AL869)

My client is a prestigious and award-winning organisation in Nottingham City Centre providing Wealth Management Advice to individuals and businesses across the East Midlands, in specialist areas such as IHT, Pensions, Cash Flow Modelling and Life Insurance.

Working with Independent Financial Advisers, Paraplanners and Administrators you will be determined, self-motivated and comfortable working under pressure towards tight deadlines.  You will have good communication and people skills and be a self-motivator.

This is a rewarding role in a forward thinking and progressive company for the right individual who is committed to personal development.

As a successful candidate, you must have the ability to manage projects using your own initiative and to assist with the training and monitoring of other administration staff within the department. You will also need a good in-depth knowledge of financial services systems and processes.

Previous experience within the financial services industry is essential for this role, as is the ability to work to multiple deadlines and prioritise your time. Good IT skills are a must and working towards your CII administrator qualifications is desirable.

If you are interested, please apply in confidence with an up to date CV.

We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Our full Privacy Notice can be found on our website.

IFA Administrator / Client Account Manager (ref AL868)

Leicestershire

Competitive Salary + benefits including parking

My client is an IFA with a reputation for quality and professionalism.  They are now looking to appoint an experienced Client Account Manager to provide a first class administrative service to their Independent Financial Advisers.

The Role

• Preparatory work for Client meetings
• Attending clients meetings where needed and taking of meeting notes.
• Coordinating of action points from meetings and completing work required.
• Dealing with client telephone calls.
• Managing client expectations and building client relations.
• Research, preparation and collation of information in relation to advice being given to clients.
• Drafting of suitability letters/reports where required.
• Liaising with insurance companies on client queries. 
• Requesting illustrations required in respect of new and existing business
• Processing of new business to completion and in line with our Administration and compliance procedures.
• Ensure any administration work completed is compliant and completed within the admin and compliance procedures.
• Preparation and completion of drawdown reviews for SIPP clients.
• Managing of Tasks and annual review dates.
• Updating client records and ensuring that the electronic folders and paper files are in good order and in line with our procedures.
• Responsibility for ensuring that the information in the Fees & Commission Spreadsheets are correct.

The Person

• Ability to manage time and workload
• Knowledge of Wealth Management and industry products and services
• Problem solving and analytical skills
• Knowledge of back office systems (ideally Advisor Office/Outlook/Excel etc)
• Outstanding customer service and relationship building skills
• Attention to detail and accuracy
• Ability to use initiative and be self-motivated
• Ability to work effectively as part of a team including providing support and guidance to other team members
• Ability to communicate effectively at all levels
• Ideally Fully or working towards  DipPFS with a minimum of 5 years industry experience, however applications are welcomed from individuals with less in the way of qualifications who can demonstrate relevant hands on experience.

If this role is of interest, please apply in confidence with an up to date CV to Angela Liscombe at North Oak Recruitment.  We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Our full Privacy Notice can be found on our website.

Mortgage Advisor

Mansfield, Nottinghamshire (our Ref AL867)

Basic Salary to c£30,000 + benefits and quarterly incentive

My client is a global wealth management company and they have an exciting opportunity for a CeMAP qualified individual to join their mortgage advising team.

All leads / enquiries will be provided and will be of quality from the company’s existing client bank and from new enquiries generated by marketing activities.

The role is office based and you will provide your advice to clients over the phone and through digital media.

The qualities we are looking for are of course, proven past experience in mortgage advising, excellent communication skills along with self motivation, a desire to provide outstanding client service and a desire to achieve.

If this role if of interest please apply with an up to date CV to Angela Liscombe at North Oak Recruitment.  Please note, in order to be considered for this role, you must be CeMAP qualified.

Trainee Mortgage Advisor

Mansfield, Nottinghamshire (our Ref AL866)

Basic Salary to £25,000 + benefits and quarterly incentive

My client is a global wealth management company and they have an exciting opportunity for a CeMAP qualified individual to join their mortgage advising team.

They are ideally looking for an individual who is already CeMAP qualified although may not yet have hands on experience of mortgage advising.

All leads / enquiries will be provided and will be of quality from the company's existing client bank and from new enquiries generated by marketing activities.

The role is office based and you will provide your advice to clients over the phone and through digital media.

The qualities we are looking for are of course, excellent communication skills along with self motivation, a desire to provide outstanding client service and a desire to achieve.

Excellent prospects for career development exist, and so if this role if of interest please apply with an up to date CV to Angela Liscombe at North Oak Recruitment. 

We aim to respond to all applications but occasionally, due to overwhelming response, this is not possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies. You can of course, opt out of this at any time by emailing us. Our full Privacy Notice can be found on our website.

Technical Pensions Specialist  Complaints Team

Leicester - Salary c£30,000 per annum + benefits (our ref AL864)

My client is an award-winning pensions provider and they have an exciting new opportunity for an individual to join their Complaints Handling Team.  We are looking for an individual who has worked within a pensions administration role in the past and has a good understanding of pension rules and regulations along with HMRC requirements.

KEY ACCOUNTABILITIES WITHIN THE ROLE

·        Ownership of case management through skills and activities such as scheme deconstruction, file reconstruction, data mining and investigation, forensic assessment, document analysis in order to prepare overviews, reports and recommendations. Personal ownership, control and management of situations, cases and thematic matters.

·        Provide written responses that are clear, articulate and straight-forward; with accurate overviews of the complaint(s) and reasoning behind the response. 

·        Calculation/evaluation of loss.

·        Measure and refine redress process and calculations.

·        Recognition of any litigation issues, case analytics, research, document preparation, PI preparation, witness statement preparation, internal reports, relationship and contract management, internal cohesion and team working with other departments specifically with Risk and Compliance.

·        Updating knowledge and understanding of HMRC and relevant legislation, regulations and guidance.

·        Create and capture MI, data analysis (trends/themes/risks), process intervention and improvement.

·        Carry out remedial project work on cases requiring technical expertise.

SKILLS AND EXPERIENCE REQUIRED

                    Understanding of HMRC requirements, rules, manuals and guidelines relating to SIPP/SSAS, ISAs and / or GIAs.

                    Understanding of trust-based pension schemes and trustee duties

                    Good understanding of compliance requirements for SIPP/SSAS, ISAs and / or GIAs

                    Good understanding of DPA and DSAR legislation.

                    Understanding of legal documentation relating to SIPP / SSAS, ISAs and / or GIAs

                    Clear and proven oral and written communications skills

                    Professional qualifications including CF1, CF2, CF4 and FA2 or an interest to study towards.

                    Experience must be in at least one of the following for a minimum of 2 years:  service recovery / complaints handling / trustee technical support / complex case management (problem solving) / specialist technical support / SME such as investments, drawdown, SSAS, ISAs. GIAs. 

Please apply with an up to date CV if this role is of interest. We aim to respond to all applications but occasionally, due to overwhelming response, this is not always possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Our full Privacy Notice can be found on our website.

My client is an established Financial Planning organisation, and they have an exciting new opportunity for an individual with experience in this industry to join their team in providing administrative support to one of the Directors.

Duties will include:

Key Skills and Personal Attributes

Essential

• Track record of providing high quality administrative support in the financial planning industry.
• Able to deal with the issues relating to the administration of pre- and post-retirement planning (including pension transfers), investments and taxation is key to this role.
• Excellent organisational and prioritising skills, with the ability to stay focused under pressure.
• Excellent verbal and written communication skills.
• Able to demonstrate excellent attention to detail.
• Self-motivated, able to work on own initiative, and to also collaborate as a team player
• Strong PC skills with good knowledge of MS Word, Excel and Outlook.

Desirable

• Qualifications that demonstrate a keen interest in this area including working towards or achievement of level 4.
• Knowledge of research tools & software.
• Desire to maintain knowledge of industry developments and able to identify process improvements.

If this role is of interest, please apply in the first instance with an up to date CV.