Current Vacancies

Financial Planning Administrator

Loughborough (Our Ref AL1049)

Salary £18,000 to £24,000 + benefits

My client is a very well established and reputable IFA, and they are now looking to recruit 2 Financial Planning Administrators.  Each Administrator will work as part of a team of 3, alongside a Financial Planner and a Paraplanner

You are responsible for gathering the information and transforming the recommendations into reality and managing the ongoing relationship with the client.

Responsibilities of the Financial Planning Administrator

·        Handling cases from the point of initial enquiry through to financial plan implementation and onwards

·        Gather and input data to prepare for client meetings

·        Process and maintain accurate and comprehensive client records

·        Get to know your clients needs, building and managing the relationship

·        Processing applications and online trading for all products and policies to turn your clients plans into reality

·        Deliver clear and concise communication with clients, colleagues, and external contacts

·        Ensure consistent delivery of the companys processes, identifying improvements and reporting gaps or inefficiencies

·        Prepare for, contribute, and host regular team meetings and daily huddles

·        Prepare and attend regular 121s and performance reviews including setting milestones and goals to develop your potential

·        Attend internal and external training courses and company events

Skills & Experience required

·        Accuracy and attention to detail

·        Technologically adept

·        Active listening

·        Self management and organisational skills

·        Ability to follow current practices and processes

·        A logical mind and a lateral thinker

·        Able to communicate ideas in a straightforward way

·        Adaptability

·        Able to collaborate and share ideas and solutions

·        Two years previous Financial Planning Administration experience

·        Awareness of Financial Services legislation and application such as GDPR, AML, Vulnerable clients, TCF along with awareness and understanding of compliance processes and procedures

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Product Support Specialist

Birmingham or Nuneaton (Our Ref AL1043) Part remote working available

Salary to £30,000 + excellent benefits

My client is a market leading and forward thinking provider of Pension Administration Technology to clients across the UK.  Due to exciting growth plans, they are now looking to appoint a Product Support Specialist to join their team.

The Role

This role is key to the ongoing support of clients and also ensuring that system functionality is fit for purpose, enabling clients to meet their administrative and regulatory responsibilities.

The main elements of this role are:

·        Providing excellent customer service to external clients, delivering support and guidance on system functionality

·        Acting as the Account Manager for a designated group of clients, having a helicopter view of all queries raised and working with the Relationship manager to maintain strong working relationships

·        Performing manual testing on changes made to system functionality to ensure these are fit for purpose prior to being released to clients

·        Creating and updating documents to provide clients with guidance and information on the system functionality available

·        Providing training to clients, both remotely or face to face either at our offices or in the clients office

·        Be Subject Matter Experts on the system functionality that clients need, ensuring it is fit for purpose by using your previous experience and gathering client feedback.

Person Profile:

Strong organisational and time management skills are essential. You should be a confident communicator able to deal with individuals from different areas of the business as well as external clients. We are looking for someone with a positive attitude and a strong work ethic, with a keen eye for detail.   A background in SIPP and SSAS administration is required, although candidates with relevant financial services experience will be considered.

Core Skills Required:

SIPP/SSAS knowledge

Attention to detail

Positive ‘can do’ attitude

Work under pressure

Able to work independently and as a team player

Organisational and problem solving skills

Time management skills

Communication at all levels Customer service experience

Microsoft Office

Experience of using pension administration technology would be an advantage

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Senior Product Support Specialist

Birmingham or Nuneaton (Our Ref AL1042) Part remote working available

Salary to £35,000 + excellent benefits

My client is a market leading and forward thinking provider of Pension Administration Technology to clients across the UK.  Due to internal promotion, they are now looking to appoint a Senior Product Support Specialist to join their team.

The Role

This role is key to the ongoing support of clients and also ensuring that system functionality is fit for purpose, enabling clients to meet their administrative and regulatory responsibilities.

The main elements of this role are:

·        Providing excellent customer service to our external clients, delivering support and guidance on system functionality

·        Acting as the Account Manager for a designated group of clients, having a helicopter view of all queries raised and working with the Relationship manager to maintain strong working relationships

·        Performing manual testing on changes made to system functionality to ensure these are fit for purpose prior to being released to clients

·        Creating and updating documents to provide clients with guidance and information on the system functionality available

·        Providing training to clients, both remotely or face to face either at our offices or in the clients office

·        Be Subject Matter Experts on the system functionality that clients need, ensuring it is fit for purpose by using your previous experience and gathering client feedback

·        Arrange and perform upgrades in order to deliver updated system functionality to clients

Person Profile:

Strong organisational and time management skills are essential. You should be a confident communicator able to deal with individuals from different areas of the business as well as external clients. We are looking for someone with a positive attitude and a strong work ethic, with a keen eye for detail.   A background in SIPP and SSAS administration is required, although candidates with relevant financial services experience will be considered.

Core Skills Required:

SIPP/SSAS knowledge

Attention to detail

Positive can do attitude

Able to work under pressure

Able to work independently and as a team player

Organisational and problem solving skills

Time Management skills

Communication at all levels

Customer service experience

Microsoft Office

Experience using pension administration software would be advantageous

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Mortgage Qualifier

Leicester (Our Ref AL1048)

Salary £18,000 basic + benefits with an OTE c£24,000

Weekend working on a rota basis

My client is a leading provider of new homes mortgages in the UK and through consistently delivering outstanding service to its customers, its vision of becoming the largest provider in the UK is growing ever closer.  If you are Customer Focused, Agile, Analytical, Solution Oriented and Resilient, then you have the opportunity to be part of this vision, by joining the team as a Mortgage Qualifier. 

Purpose of the role is to…

·          Carry out initial mortgage qualifications with potential clients and establish if they are in a position to proceed with reserving and purchasing a property.

·          Ensure that all relevant documents are received and reviewed as part of this process, and when required researching client circumstances with different lenders.

·          Work closely with the client, and both internal and external stakeholders, ensuring that regular updates are provided and you are assisting with any matters that arise.

·          Maintain the required compliance and business standards, ensuring that the business is managing its risks effectively and is meeting the regulatory requirements at all times.

Skills

·          Communicating clearly in both verbal and written communication and asking probing questions to gain relevant information, and being able to analyse and extract information  

·          Having attention to detail, and working in a methodical & thorough way

·          Effective time management, whilst prioritising and multi-tasking your workload

·          Working independently and as a team

·          Using MS Office

Experience

·          Working in a busy contact centre environment, dealing with Inbound & Outbound calls, Live Chat and Emails, and delivering on Contact Centre KPIs and sales targets

·          Working with both internal and external stakeholders, and helping in maintaining lasting relationships

·          Financial services (mortgages / insurances) industry with expertise in the housing market and mortgage broking would be the ideal background

If the role of Mortgage Qualifier is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Client Relationship Manager

Leicester (Our Ref AL1046)

Salary to c£25,000 + excellent benefits

Our client is an established and highly regarded Financial Planning Company based in Leicester.  They provide quality independent advice to a diverse range of clients and pride themselves on offering a truly first class service.  They now have an exciting new opportunity for an individual with experience of the Wealth Management industry to join their team as a Client Relationship Manager.

The purpose of the role is to provide effective and speedy support to The IFAs which in turn, enables them to provide an exceptional service and accurate advice to their clients.

The Role

·        Responsible for the ownership of the client relationship and acting as an additional and key point of contact for existing clients and also as the key point of contact for new clients.

·        Ensuring that the IFAs have access to effective and high quality administrative support services to help to improve their efficiency and to enable them to spend more time advising clients and generating new clients.

·        Ensuring that the business is compliant in all areas in relation to internal processes and workflows.

·        Providing a level of service and support that puts clients best interest at the heart of everything we do.

·        Preparing suitability reports, recommendations and documentation in a manner which is accurate, professional and easily accessible for clients.

·        Providing a client experience that is second to none through prompt responses and taking action to any queries and transactions clients may require quickly and efficiently.

Skills & Experience Required

·        Experience within Wealth Management

·        Technical/Financial/Wealth Management Knowledge

·        Ideally studying with the CII and keen to become Diploma Level 4 qualified

·        Experience with Intelligent Office would be an advantage

·        Communication Skills

·        Customer Service

·        Attention to Detail

·        System and Processes

·        Organisation Skills

·        Problem Solving

·        Gathering and interpreting technical information

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Paraplanner

Leicester (AL1047)  part home working available

Salary £35,000 to £45,000 (dep on experience) + benefits

My client is a successful, innovative financial planning practice, offering high quality, client-focused, service based advice.  They now have an exciting new vacancy for an experienced Paraplanner to join their team.

Paraplanner  The Role

Providing detailed, accurate and relevant information to the financial planners concerning specific customer requirements, responsibilities of the Paraplanner will include:

·        Evaluating providers and products

·        Researching funds and asset allocation modelling

·        Cash flow modelling

·        Preparation of suitability reports for discussion with financial planners

·        Preparing and maintaining compliant client files

·        Liaison with providers, clients and industry professionals

·        Preparation of annual client reviews

·        Implementing recommendations

Paraplanner Essential Skills

·        Proven experience as a paraplanner

·        Diploma level 4 qualified (will consider someone nearing completion)

·        Analytical skills

·        Progress with Advanced Diploma exams/desire to progress to Chartered Status

·        Detailed understanding of the investment marketplace

·        Excellent communication skills.

·        Strong numeracy skills.

·        Client service experience

·        Excellent attention to detail.

·        Organisational skills

·        Problem-solving

·        Team player.

·        Honesty & Integrity

·        Proficient in MS Office Word and Excel.

Paraplanner Desired Skills

·        Commercial awareness.

·        Working Knowledge of CRM Platforms (IO)

My client provides a supportive environment investing in staff training and development along with encouragement and support for further professional exams.
They offer an inclusive culture with a comprehensive wellbeing programme, including access to social events, courses and health initiatives.

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Financial Planning Administrator (Client Services Associate)

Castle Donington (our ref AL1044)  flex working partly from home available

Salary to £23,000 + benefits

An exciting new vacancy for an individual with experience of the Wealth Management industry.  You will be joining one of the leading financial planning firms in the UK; not only are they the International Advisers Best Adviser Firm 2020, they are also the Sunday Times 8th Best Company to Work For.

What you will be doing

Supporting and working with the Paraplanners and Relationship Managers you will play a huge part in delivering a best in class service to our clients.  You will also be working alongside the Portfolio Team to co-ordinate and manage the administration of clients assets and implementation of new advice.

You will have responsibility for clients data and information, making sure you are always up to date and ready to be able to deliver a fantastic service.

Some of what you can expect day to day includes:

• Regularly communicating and interacting with clients
• Administering the engagement of new clients and the servicing of existing clients
• Responsibility for keeping our client data up to date and accurate
• Helping the team to prepare, coordinate and follow up on/after Client meetings
• Successfully managing a varied workload
• Overall ensuring a brilliant client experience

A bit about you 

• Have a passion for financial planning
• Be comfortable engaging with clients and providers and have fantastic communication skills
• Be able to build strong working relationships and be a team player
• Work well under pressure, be highly organised and focused
• Be proactive and have a positive attitude
• Have a high level of attention to detail
• Have well-developed analytical skills
• Be self-motivated to take ownership of your own learning and development
• Have previous experience working in administration for a Financial Planning firm, or other financial services backgrounds
• Be working towards the Diploma in Regulated Financial Planning (desirable)
• Ideally be focused on making the role your long-term career choice

What's in it for you...  

• Competitive salaries aligned to big firms. 
• Open holidays. 
• No dress code
• Incredible development and career growth. 
• A truly flexible approach to work

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Compliance Manager

Leicestershire (Our Ref AL1041) - working remotely is an option

Salary £45,000 to £65,000 (depending on experience) plus excellent benefits package

My client offers holistic professional services to a valued and loyal client bank, built up over many years.  Working within the Financial Planning Division of this Group of Companies, you will be a key member of the team, reporting to the board.  As a Qualified Compliance Professional, you will be responsible for assessing the Financial Planning business current and future ventures to identify potential areas of compliance vulnerability and to develop action plans offering recommendations for solutions and general guidance on how to remove or mitigate compliance risks.

Main Responsibilities

·               Develop and oversee control systems to prevent or deal with breaches of legal guidelines and internal policies

·               Create, and disseminate policies, processes and procedures related to compliance activities

·               Conduct regular compliance meetings with authorised individuals

·               Day to day delivery of Compliance strategy, including:

·        Training & Competency Supervisory regime for all Planners

·        Monitoring KPIs and training 

·        Supporting the Investment Committee 

·        Professional Indemnity Insurance Renewals

·        Monitoring and managing alleged breaches of rules, regulations, policies and standards

·        Complaints Management 

·        Regulatory reporting and returns and Maintaining Records

·        Employee Training

·        Client file reviews

·        Advising Marketing Team 

·        Supporting and managing projects and developments 

Skills and Attributes 

·        Innovative professional of a high ethical standard

·        Business acumen partnered with a dedication to legality

·        A team player and positive influencer 

·        Excellent organisational and problem solving skills

·        A great communicator, able to communicate complex technical ideas in a straightforward way 

·        Drive for achievement and an ownership mindset

·        Ready to provide support and assistance

Requirements

·        In-depth knowledge of the industrys standards and regulations 

·        Financial Planning Diploma Level 4 min, Advanced Diploma Level 6 Qualified in Financial Planning and formal Compliance Qualifications preferable 

·        Experience of financial services compliance environment

·        Previously held SMF16 - Compliance Oversight (previously CF10) and SMF17 - Money Laundering Reporting Officer (MLRO) (previously CF11)

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Paraplanner

Near Bromsgrove (Our Ref AL1040)

Salary to c£38,000 pa depending on experience

My client is an award winning IFA and they are now looking to appoint an experienced and qualified Paraplanner, to join an existing team.

Paraplanning Duties

• Prepare and maintain client files and client reviews
• Build cash flow models
• Prepare recommendations and suitability reports
• Identify areas for planning
• Undertake research both independently and with the Financial Planner to identify suitable solutions to meet the clients need.
• Prepare information & comparisons for analysis by Planner
• Liaise with clients legal and tax advisers
• Oversee implementation of recommendations, completion of application forms and ensure all compliance is in order
• Establish and build strong relationships with clients

Knowledge

• Excellent understanding of the financial planning process
• Good technical knowledge in a wide range of product areas such as pensions, investments, IHT planning, tax planning, protection
• Excellent suitability report writing skills
• Keep up to date with new product, technical and legislative changes within the marketplace 

Experience

• Minimum 3 to 5 years experience working a financial planning company, ideally in paraplanning
• Experience using client cash-flow modelling software preferable and also Intelligent Office would be an advantage

Qualifications

• Have achieved Diploma in Financial Planning or equivalent is desired
• Chartered qualification would be highly desirable and potentially attract a higher salary grade

Skills/Personal Attributes for a Paraplanner

• Proficient IT skills.  Basic word processing, spread sheet and database knowledge
• Excellent planning and effective organisational skills
• Computer literacy
• Honesty and integrity
• Methodological approach to work

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

Paraplanner

Leicestershire (Our Ref AL1039)

Salary to c£38,000 pa depending on experience

My client is an award winning IFA and they are now looking to appoint an experienced and qualified Paraplanner, to join an existing team.

Paraplanning Duties

• Prepare and maintain client files and client reviews
• Build cash flow models
• Prepare recommendations and suitability reports
• Identify areas for planning
• Undertake research both independently and with the Financial Planner to identify suitable solutions to meet the clients need.
• Prepare information & comparisons for analysis by Planner
• Liaise with clients legal and tax advisers
• Oversee implementation of recommendations, completion of application forms and ensure all compliance is in order
• Establish and build strong relationships with clients

Knowledge

• Excellent understanding of the financial planning process
• Good technical knowledge in a wide range of product areas such as pensions, investments, IHT planning, tax planning, protection
• Excellent suitability report writing skills
• Keep up to date with new product, technical and legislative changes within the marketplace

 Experience

• Minimum 3 - 5 years experience working a financial planning company, ideally in paraplanning
• Experience using client cash-flow modelling software preferable and also Intelligent Office would be an advantage

Qualifications

• Have achieved Diploma in Financial Planning or equivalent is desired
• Chartered qualification would be highly desirable and potentially attract a higher salary grade

Skills/Personal Attributes for a Paraplanner

• Proficient IT skills.  Basic word processing, spread sheet and database knowledge
• Excellent planning and effective organisational skills
• Computer literacy
• Honesty and integrity
• Methodological approach to work

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.