Pensions Office Administrator

Reference: AL1281

Pensions Office Administrator

Leicester – Office Based (our Ref AL1281)

Salary to c£22,000 (dep on exp)  + benefits


Role Summary

The Pensions Office Administrator is responsible for undertaking a general range of administrative tasks in order to support the dedicated pension portfolio teams and managers as well as groupwide projects.


Key Responsibilities

  • Responsibility to provide excellent customer service to all clients, advisers and third parties.
  • Maintains and improves client relationships, effectively handling client enquiries, both complex and simple on the telephone
  • Respond to a range of queries and correspondence
  • Filing of all incoming documentation according to the internal processes and standards.
  • Engaging with 3rd party providers to obtain accurate scheme valuations, including property specific data such as rent review information, lease renewals and insurance data as appropriate.
  • Updating systems to ensure the most accurate, up-to-date information is recorded in a timely manner.
  • Highlight any required process changes to Manager immediately, making any required amendments as agreed and directed and in line with process in place.
  • Take personal responsibility for ensuring knowledge of HMRC & TPR & ICO legislative practices and changes relating to all Pensions administration and business products are kept up to date using all resources available.
  • Contribute to projects when requested and deliver within set timescales.
  • Take personal responsibility for own development, highlighting training needs to the Manager.
  • General administration support tasks as required dealing with relevant post/scanning duties etc.


Experience and Qualifications

  • Minimum 2 years administration experience.
  • Excellent customer service skills.
  • Team working skills as well as the ability to work independently under own initiative.
  • Flexible approach to work and the ability to multi-task and move between tasks within the department at short notice.
  • Ability to manage own work load considering quantity /quality and the solutions and outcomes required at the time.
  • Ability to work within tight deadlines whilst maintaining accuracy on either complex or repetitive tasks.
  • Conscientious with excellent attention to detail
  • Sound knowledge of all Microsoft Applications.
  • Strong organisational skills.
  • Excellent numeracy, literacy, written and oral communication skills.


If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.

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