Product Support Specialist


Reference ID





£32,000 pa

Contact Person

Angela liscombe

Job description

Exciting new opportunities have arisen within this expanding and forward thinking specialist IT System Support provider for the pensions industry. Working within a team of dedicated and ambitious individuals, your role will involve:

  • Providing excellent customer service to system users.
  • Answering technical queries
  • Acting on client feedback and forwarding on requests to the Development Team
  • Managing the expectations of users
  • Arranging system upgrades with users
  • Carry out client upgrades
  • Update internal systems post upgrade
  • Addition of user licenses & modules upon request
  • Testing new & existing system functionality
  • Documenting processes and testing results
  • Providing feedback to Product and Development team on product quality to ensure that applications are fit for purpose
  • Preparing data for testing
  • Collaborate on creation of test plans
  • Remote training (webinars & e-learning)
  • Preparing data for training
  • Preparing documentation for training
  • Updating training records
  • Remote demonstration sessions
  • Mentoring Apprentice Product Specialist

What you will need:

  • Knowledge of the pensions industry, ideally SSAS and SIPP
  • Confidence in dealing with specialist industry IT systems
  • Excellent customer service skills
  • Outstanding communication skills
  • A desire for continuous personal development
  • The ability to work accurately whilst meeting deadlines

If this role is of interest and you have worked within pensions, financial services and / or the IT industry, then please apply with an up to date CV or call Angela Liscombe at North Oak Recruitment for a confidential discussion.

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